Toyota Customers Frustrated by Software Glitch Affecting Car Deliveries
Toyota customers across Australia are facing growing frustration as a recent software upgrade has caused significant disruptions in tracking vehicle deliveries. Many buyers, particularly those waiting for popular models such as the Toyota RAV4 hybrid and the Toyota LandCruiser 300 Series, are struggling to get clear information about when their vehicles will arrive at dealerships.
The issue stems from a new computer system that was rolled out by the car giant, which temporarily disrupted the ability of dealerships to track where vehicles are and when they will be delivered. This has left many customers in the dark, with some questioning whether the delays are real or just an excuse.
One customer shared their experience on a Toyota Facebook page, stating: “Am I being spun a tall tale or is this real? Apparently a new software system was introduced in the last month or so. The dealer tells me they really have no idea when the car will arrive at the dealership.”
Toyota Australia has acknowledged that the switch to the new operating system caused dealerships to lose visibility over incoming deliveries. A customer named Keith Lord said: “Car is supposed to arrive May 31, but the dealer can’t tell me where it’s at due to software issues.”
Another customer, Steve Yucel, ordered a 2026 Toyota RAV4 Cruiser in December and was initially told it would arrive in March or April. However, by mid to late April, he was informed that the vehicle would be delivered on April 30, give or take a day or two. Two days before the scheduled delivery date, he was told that the vehicle would not be delivered and that the dealership had no idea when it would arrive.
Mr Yucel told news.com.au that dealership staff explained that Toyota had started a software upgrade, which had caused a loss of visibility over the supply chain. A dealership employee wrote to him on April 30, stating: “Your car is still at the port due to some complications with Toyota changing operating systems as in the software.” The employee also mentioned that Toyota had 2,000 cars backed up and was only able to release 300 cars a day. In another message, the employee said: “Thousands of dealers are affected, and everyone is figuring out how it all works.”
In a Toyota LandCruiser 300 Series Australia Facebook group, many customers expressed their frustrations. One person said: “I was told mine would be here by now. Then also told there have been delays. They don’t know where it is though. Now I have been told about a week away, but I don’t think they know.” Another customer added: “Unfortunately it’s a Toyota-wide thing, and the transport and logistics side has had a few bugs.”
In a statement, Toyota Australia denied claims that vehicles were stranded at ports but admitted that operational disruptions had occurred during the transition to the new system. A Toyota spokesperson said: “Some services and business operations may be impacted.” They also stated: “Vehicles continue to be supplied with minimal disruption, although we are aware that dealers have experienced reduced visibility regarding incoming vehicle arrival timings.”
Toyota also denied that customer delivery timeframes had been “significantly impacted,” saying: “Vehicles continue to be processed with minimal disruption.” The spokesperson added: “Vehicle flow has not been significantly impacted, though some dealers are experiencing reduced visibility of vehicle arrivals.”
Daily Mail Australia contacted Toyota for further comment.
