New Safety Features for Uber Passengers
Uber has introduced a new feature that allows passengers with safety concerns to record the audio of their journey through the app. This feature is set to launch from Thursday and aims to provide users with “extra peace of mind” during their rides.
Passengers can activate the audio recording function either before or during a trip by pressing a button within the app. The recorded content will be encrypted and stored directly on the passenger’s device. 
The audio files will only be accessible to Uber if they are uploaded through the app as part of a safety report. If no report is made, the recordings will automatically be deleted after two weeks.
Drivers will be notified if audio recording is activated before a trip begins. They will have the option to cancel the booking without any penalty if they are uncomfortable with the recording being enabled.
Verified Identity Badge for Passengers
In addition to the audio recording feature, Uber is also introducing a verified badge for passengers. This badge will appear on the profile of a user who has had their personal details cross-checked with third-party databases or has chosen to upload an official identity document along with a selfie.
This verified badge will be visible to drivers when a user requests a ride, starting from next week. The initiative is part of Uber’s ongoing efforts to enhance safety for both riders and drivers.
Reactions from Industry Leaders
Andrew Brem, Uber UK general manager, stated: “We are always investing in new ways to make journeys even safer. These new safety features provide both riders and drivers with extra peace of mind. Riders can record the audio of their journeys securely, and drivers can feel more confident about who is getting in their car.”
Lilian Greenwood, local transport minister, welcomed the new safety measures, saying: “Everyone deserves to feel safe when travelling, whether they are a passenger or a driver. I welcome Uber taking further steps to strengthen safety on its platform, giving people greater confidence when using private hire services, and showing how technology can help make everyday journeys safer.”
Lucy Duckworth from the Survivors Trust, which represents rape and sexual abuse support services, added: “We have to create a safety-first culture as a society, where people respect each other and unsafe behaviour is challenged. These two new features are a positive step toward giving drivers and riders more confidence on their journey.”
Driver Perspective
Kola Olalekan, an Uber driver and branch secretary for the GMB union, shared his thoughts: “I’m really glad to know that Uber riders can now be verified, something GMB have been requesting from Uber for a while. PHV (private hire vehicle) drivers pick-up passengers from a huge range of areas, at all hours. Seeing a verification badge is going to give me extra confidence and makes me much more likely to accept a booking.”
Conclusion
Uber’s latest safety updates reflect the company’s commitment to creating a safer environment for both passengers and drivers. With features like audio recording and verified identity badges, the ride-hailing platform is taking proactive steps to address safety concerns and build trust within its community.
